Dental Appointments and Office Policies

The Highwood Dental team believes that the key to a good, respectful and long-lasting relationship is clarity and consistency. In order to ensure that your next dental appointment is as pleasant and predictable as possible, we would like to give you an overview of our office policies. Please feel free to call us at
(403) 652-2274 with any questions you may have.

Please understand that it is ultimately your responsibility to keep track of any upcoming dental appointment. As a courtesy, we send out hygiene reminders a few weeks before a requested appointment, and we make confirmation calls or send emails two weeks before hygiene appointments. As well, we send a courtesy reminder the day before all appointments. Although we make every effort to contact you prior to an appointment, it is ultimately your responsibility to ensure that you will be at your appointment unless other arrangements have been made in advance with our office.

Due to a continuous high demand for prime appointment times, we require a minimum of 2 business days’ notice per appointment should you need to reschedule or cancel your appointment. Because we value your time, we do not double book our clients. As such, your appointment is a valuable time that the doctor has set aside especially for you. Where insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve your next appointment.

Our goal is always to provide you with a pleasant experience. We strive to serve you to the very best of our ability, and we are committed to helping you attain the highest level of dental and overall well-being.

If you have any questions about any of our policies or procedures, please do not hesitate to contact us at (403) 652-2274 or email us at highwooddental@gmail.com